The Victim Services Unit (VSU) is currently comprised of a Victim Services Director, a Social Services Program Coordinator, and six Victim Services Specialists. Additionally, the VSU benefits from of a large pool of trained volunteers who contribute their time and skills towards Unit activities.

The primary focus of the VSU involves service provision to individuals affected by crime and crisis circumstances in an effort to reduce the impact of trauma and enhance the ability for individuals to rebuild their lives. Through the VSU, individuals receive services inclusive of:

  • crisis intervention
  • assistance with exercising constitutional and/or statutory rights
  • assistance with establishing/maintaining personal safety
  • assistance with Crime Victim Compensation applications
  • referrals to community agencies
  • educational and emotional support throughout the criminal justice process
  • ensuring continuity of services between department/agencies.

The Victim Services Director is responsible for all administrative functions associated with the Unit, the Social Services Program Coordinator serves as the Volunteer/Intern coordinator, and Victim Services Specialists focus on providing direct services to those impacted by crime and crisis circumstances. All Unit personnel ensure representation of TCSO Victim Services on multiple boards, committees, and collaborative teams aimed at improving system response to victims/witnesses/survivors of crime and crisis circumstances. In addition to victims of Major Crimes (Sexual Assault, Homicide, Aggravated Assault, Robbery), Family Violence, and Child Abuse, services are provided to victims of Assault, Family Disturbances, Harassment, Residential Burglaries, and Vehicular crimes. Over 3,500 victims are served annually through the cumulative efforts of Unit personnel.

In addition to these core duties, Unit personnel are assigned rotating shifts of on-call coverage to ensure on-scene field response 24 hours per day, 365 days per year. In an effort to supplement the efforts of paid personnel, trained volunteers are utilized to cover on-call shifts in 4-hour blocks.

VSU Contact Information

Main Line: answered Monday through Friday, 8a-5p (512) 854-9709
Family Violence Unit Line: answered Monday through Friday, 8a-5p (512) 854-4393

Should you need to speak with Victim Services outside of normal business hours, please call (512) 974-0845 (option 3) and request contact from the on-call representative.

Victim Services Director: Amy Durall
(512) 854-8492

Mission, Vision and Values

Texas Crime Victim Rights

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