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Internal Affairs

Internal Affairs assists the Sheriff’s Administration in maintaining public trust by conducting administrative investigations of officer involved critical incidents. Critical incidents include officer involved shootings, pursuits resulting in serious injury, or any incident resulting in serious injury or death of a person, regardless of any allegations of misconduct.

We also investigate complaints of misconduct received on any TCSO employee, whether received from citizens or TCSO employees. All investigations are conducted in accordance with the Sheriff’s Civil Service Rules.

Complaint Guidelines

All complaints are evaluated to determine the severity of the complaint and the possible impact on the employee in question. As a matter of policy, we do not investigate complaints concerning traffic violations or criminal charges when a person’s guilt or innocence is the issue in question. Additionally, we do not normally investigate unsigned complaints, third party complaints, anonymous complaints, or complaints of improper actions (whether administrative or criminal) by employees of other law enforcement agencies.

You can file a complaint over the phone by calling 512-854-9718 or In-Person (Monday – Friday 8:00 am – 5:00 pm; excluding county holidays) at:

Travis County Sheriff’s Office
Internal Affairs
5555 Airport Blvd.
Austin, TX 78751

The complaint process generally takes 60 calendar days in which to complete the investigation and for the Board of Disciplinary Review to determine what discipline shall be recommended and/or imposed. Once the process is completed, you will be sent a letter regarding the action taken.

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