Skip to main content

Visit an Inmate

Effective immediately: Pursuant to Executive Order (GA-25), in person contact visitation is suspended.

Public visitation at ALL facilities within the Travis County Sheriff’s Office where inmates are housed is suspended until further notice to prevent the spread of COVID-19. This is a precautionary measure to protect staff, inmates, volunteers and visitors from potential exposure to the coronavirus.

Access will be allowed for attorneys and essential visitors. These visits will be Non-Contact. The visitation area will be sanitized upon completion of each visit.

We encourage visitors to utilize the Securus Video Visitation System as an alternative method to connect with inmates. Our top priority is ensuring the safety of our inmates, their loved ones, and our staff. 

Per Jail Standards: ALL Law Enforcement officials and parole personnel will continue to be allowed to conduct interviews/have visits to carry out their duties.

SECURUS DISCOUNTS: Home Video Visits will continue to be $2.50 per visit until April 1, 2021. Attorney Video Visits will remain the same (no charge).

Face to Face Visits

Visitation Hours: Tuesday - Saturday from 9:00 am – 1:00 pm and from 4:00 – 9:00 pm.

  • Face to Face visits must be scheduled a minimum of 24 hours in advance.
  • You may schedule these visits by registering for an account using the Archonix website.
  • A social security number is NOT required when creating a new Archonix account.
  • Visitation is limited to three people MAXIMUM to include children of any age.
  • Additional visitors must be confirmed at the Visitation window prior to the visit.
  • Visitors must to check in 30 minutes prior to their visit as the visit may start earlier than the scheduled time.
  • All minors under age 17 must always be accompanied by a parent or guardian.
  • All persons 17 year of age and older need a government issued photo ID.
  • Visitors that show up late may have their visit cancelled and will need to re-register for the next available time slot.

Onsite Video Visits

Visitation Hours: Available 7 days a week (including holidays) from 8:05 am - 1:05 pm and from 3:20 - 8:05 pm.

Travis County Correctional Complex (map)
3614 Bill Price Rd.
Del Valle, TX 78617

  • Walk-in appointments will have a minimum of a one hour wait time.
  • Additional visitors must be added at the time the visit is made.
  • Visitors must arrive by 7:00 pm to make a same day walk-in appointment as the video visitation ends at 8:05 pm.
  • Visitors must check in at least 10 minutes before appointment time.
  • Visitation is limited to three people MAXIMUM to include children of any age.
  • Additional visitors must be added at the time the visit is made.
  • You may schedule video visits in advance by registering for a Securus account at www.securustech.net or by using the kiosk located in the TCCC Visitation Center.
  • All TCCC and Travis County Jail onsite video visits will be administered at the TCCC Del Valle Correctional Complex.

At Home Video Visits

At home video visits offer the visitor the convenience of visiting from home with their home computer, tablet or even a cell phone. These visits are also 20 minutes in duration, require a Securus account, and are scheduled and paid for by the visitor.

At home visits are available seven days a week (including holidays) from 8:05 am - 1:05 pm and from 3:20 - 8:05 pm.

Visit www.securustech.net to register for an account and to schedule your next visit.

Video Relay Services

In association with Securus Technologies, we offer our deaf and hard of hearing inmates the option to make video calls through the Video Relay Services system with no additional charge. The service is available on all our Securus Video Visit terminals and can be accessed with the touch of a button.

SECURUS VIDEO VISITATION TUTORIALS

Dress Code for Visitation

Visitors must abide by the dress code or visitation may be denied. A conservative dress code shall be strictly enforced for ALL visitors coming in to visit. Wearing inappropriate clothing will result in visitation being denied.

The following items shall NOT be permitted:

  • NO transparent clothing or see through garments of any type;
  • NO seductive clothing;
  • NO tube tops, halter tops, strapless tops, or backless tops;
  • NO muscle shirts;
  • NO spaghetti straps;
  • NO pajamas;
  • NO clothing displaying obscene or offensive language, drawings, or gang affiliation, drugs or alcohol;
  • NO dresses or skirts with high cut splits;
  • NO shorts shorter than fingertip length (measured by placing hands and arms straight along their sides);
  • NO skirts shorter than knee length.
  • Officers may deny visitation privileges to anyone at any time for failure to follow these guidelines.

Can’t find what you are looking for?

If you need additional assistance, please visit our Contact Us page.

To report website issues or share feedback, please use our feedback form.