Skip to main content

File a Compliment/Complaint

Thank you for taking the time to inform us of a situation that you believe deserves our attention. We encourage both positive and negative citizen feedback to assist us in our goal of providing the best service possible to the citizens of Travis County. 


If you wish to compliment an employee who has provided you with outstanding service, please email the commendation to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. The commendation will be forwarded to the employee’s supervisor for review and appropriate action. 


Our complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully and the accusations against the employee are taken seriously. All complaints are investigated thoroughly by our Internal Affairs Unit, and all findings are based upon the impartial evidence gained during the investigation. 

If you wish to file a complaint, please visit our Internal Affairs page for more information. 

Can’t find what you are looking for?

If you need additional assistance, please visit our Contact Us page.

To report website issues or share feedback, please use our feedback form.