How do I find an inmate?

You can search online for inmates currently in custody with the Inmate Search tool.

How do I visit an inmate in person?

Face to Face visits can be scheduled at least 24-hours in advance of your visit on the Archonix website.

In order to qualify for face-to-face visits, inmates must meet the following qualifications:

  • Be in a classified minimum, medium or maximum housing
  • Any inmate in disciplinary or other lockdown housing level status, or with a current protective order with the visitor will not be eligible for Face-to-Face visits.
  • Visitors registering for a face to face visit must do so online and 24 hours in advance. Visitors need to check in 30 minutes prior to their visit to allow time for the inmate to be brought down to visitation. Any visitors that show up late may have their visit cancelled and will need to re-register for the next available time slot.

Visitation information can also be obtained by calling Jail Information at: 512-854-9889

How do I visit an inmate with video visitation?

On-site video visits

On-site video visits are free and available during regular Visitation Center hours. Inmates must meet the same qualifications as those required for Face to Face visits. Inmates restricted from Face to Face visits for reasons other than protective orders, disciplinary lockdown or Level status may be eligible for video visits with a Visitation Supervisor’s approval. Visitors may sign up on-line or in person for on-site video visits only at the Travis County Correctional Complex.

At Home video visits

At home video visits offer the visitor the convenience of visiting from home with their home computer, tablet or even a cell phone! These visits are also 20 minutes in duration, require a Securus account, and are scheduled and paid for by the visitor. At home visits are available seven (7) days per week including holidays.

Click here to register or schedule your next visit. All TCCC and TCJ on-site video visits will be administered at the TCCC Del Valle Correctional Complex. (Map)

Securus Video Visitation Tutorials

You can find online tutorials for setting up and conducting your video visitations HERE.

Visitation information can also be obtained by calling Jail Information at: 512-854-9889

How do I contact an inmate?

Email

In order for an inmate to send or receive an email, family members and friends must use Secure Instant Mail hosted by Securus. You can set up an account at www.4inmates.com

Mail

All letters, cards, and other correspondence MUST be sent:

1.  DIRECTLY to the inmate to the facility where they are housed (find where the inmate is housed HERE

Travis County Jail / Central Booking, 500 W. 10th St. Austin Texas 78701 or

Travis County Correctional Complex - TCCC, 3614 Bill Price Rd., Del Valle, TX 78617

2.  MUST include inmate's name & booking number (find the inmate booking number HERE) and

3. MUST contain a return address from the sender. 

Paperback books, magazines or newspapers may be received ONLY:

1.  If mailed DIRECTLY from the publisher and/or distributing warehouse to the facility where they are housed (find where the inmate is housed HERE)

Travis County Jail / Central Booking, 500 W. 10th St. Austin Texas 78701 or

Travis County Correctional Complex - TCCC, 3614 Bill Price Rd., Del Valle, TX 78617

2. If the inmate has LESS than two books or two magazines. Inmates are NOT allowed to possess more than TWO books and TWO magazines at a time. Books or magazines WILL BE returned to the publisher if sent to inmates possessing more than limit of two of each of these items.

Phone Cards

As an alternative to "collect calls," inmates can also purchase phone cards for $10 or $20 through Commissary. Phone cards can be used to reach cell phones. They can be carried at all times. They can be used outside the facility when the inmate is released.

Collect Calls

Telephones are available in each of the dayrooms. Inmates will have access to the telephone during morning, afternoon and evening hours. A 20-minute time limit is enforced to allow all inmates access to the telephone. These are “collect call” telephones that requires the receiver of the call to pay for all calls that are accepted. Please visit the Securus website for more information on rates. https://securustech.net/

Collect Calls to a Cell Phone

Inmates can now make a 15 minute call to a cell phone. The person receiving the call on their cell phone will incur a charge of $9.99 for accepting the call from an inmate. Should you have questions regarding the Securus phone system or phone call charges, call (800) 844-6591.

The exclusive provider of inmate phone services at the Travis County Jail is Securus Technologies, Inc. (Securus). To prevent unauthorized inmate collect call charges to your phone bill, do not attempt to transfer any inmate call; do not attempt to conference call another number; and do not call forward your phone. If you wish to set up an account with Securus, visit www.securustech.net. If you feel you have been a victim of fraudulent inmate collect call charges, contact your local telephone service provider. You may also contact Securus at 1-800-844-6591 to block any calls originating from the Travis County Jail to your phone.

Open an account with Securus' Inmate Connections and begin accepting calls on your home or cell phone.

Inmate Calls to their Attorneys

Travis County provides a Free LOCAL Call option to attorneys for the benefit of their incarcerated clients. Only one business telephone number is authorized for the call list. Calls are limited to 20 minutes each, are free of charge and are not recorded. To have your client notified to call you, leave a message at the (512) 854-9024. Please have the client's booking number, full name and date of birth.

Attorneys requesting to be placed on the Free Call list may visit www.tcsheriff.org/inmate-jail-info/jail-information/defense-attorney-phone-registration for the steps to register.

How do I pick up an inmate’s property?

Inmates may release personal property during the posted release hours: Travis County Jail, 8am-5pm, Monday through Friday; Travis County Correctional Complex, Monday 8am-5pm, Tuesday -Saturday 7:30am-8:30pm, Monday through Saturday. Any time of the day or night, arrangements may be made if a property release is necessary to secure an inmate's release; Central Booking Facility, individuals can release their valuables to facilitate their release Sunday through Friday, 24-hours a day.

Individuals receiving property are required to show valid, official picture identification. Inmates being transferred to prison must designate a specific person whom they authorize to receive their property. Items not picked up within 30 days will be discarded.

How do I get medication to an inmate?

Do not bring any medications, prescription or over-the-counter, to either facility. During the initial intake process all inmates undergo a medical screening. Any medications that an inmate may require will be identified at this time and provided by the Medical Department.

The licensed medical staff, per jail physician orders, distributes medication. Some over the counter medications can be purchased from the commissary.

Time in Custody:

Find out an inmate's time in custody here: https://public.co.travis.tx.us/tictoc

How do I report an incident of sexual assault, abuse or harassment in the jail?

It is the policy of the Sheriff’s Office to respond to and administratively investigate and/or criminally investigate all alleged incidents of a sexual nature. This Office has zero tolerance for all forms of sexual abuse and sexual harassment within its facilities in compliance with the Prison Rape Elimination Act of 2003.

To report an incident of sexual assault, abuse or harassment that you believe has occurred in the Travis County Jail, call (512) 854-6999.  Leave your name, contact number and a brief message so that you may be contacted by a Sheriff's Office staff member.

NOTE:  Individuals who are in the custody of the Travis County Jail can report an incident of sexual assault, abuse or harassment by utilizing the internal hotline number which is posted by every inmate telephone. Additionally, SafePlace's number is in the inmate handbook. However, a third party who is not in custody can call to report an incident in the jail as described above.

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