**Funds received by an inmate and placed on his / her account may be utilized to purchase up to $100 of commissary items per week through the Keefe Commissary Network. Restrictions may apply.**

How do I Send an Inmate Money?

In Person

IN PERSON AT:

TCCC, Finance Office, Bldg. #230 (map)

3614 Bill Price Rd.

Del Valle, Texas 78617                                           

Office Hours: Monday through Friday 9:00am - 3:00pm. Closed holidays and weekends.

No credit/debit cards or checks are accepted. Money orders and/or cashiers checks must be made, pay to the order of “Inmate Trust Fund” (no fees apply). 

YOU WILL NEED

The Inmates first and last name and ID# to place the order. You can find this on our Inmate Search page

By Mail

BY MAIL TO

Inmate Trust Fund

P.O Box 1368

Del Valle, Texas 78617

Send money order and/or cashier's checks made payable to "Inmate Trust Fund". Include the following information: Inmate name, booking number, date of birth, sender's name and return address. (No fees apply)

YOU WILL NEED TO

Include your name, mailing address and phone number AND the Inmates first and last name and ID# to place the order. You can find this on our Inmate Search page.

Western Union

BY WESTERN UNION

As an additional service provided solely  by Western Union®, you can send money to an inmate in the Travis County Jail or Travis Correctional Complex. Western Union® offers three convenient payment methods. Credit/Debit cards accepted. (Western Union® fees apply) All Western Union® deposits are received and posted the following business day.

The following information is needed for all 3 deposit options:

  • Inmate Account: 7 digit booking number and last name. Example: 1234567Smith or 123457Gonzalesortiz (no hyphens or spaces, up to 23 characters)
  • Travis County Sheriff "code city": (TCSOITF TX)

Contact Western Union:

  • Internet - Click HERE for Western Union® online. Select: Send money to an inmate (pre-selected on our hyperlink) and follow the online instructions.

  • At Western Union® Agent - Click HERE or call (800) 325-6000 to find a participating agent near you. Advise the agent/retailer that you are sending money to an inmate.

  • By Phone - Call (800) 634-3422 (Spanish (800) 325 0445) Follow the phone instructions. A discounted fee is available when you speak to a live operator.


Western Union options are provided on this website as a convenient method for deposits and in no way ties the Travis County Sheriff to Western Union’s operations. All transaction fees go to Western Union® for providing these services. The Sheriff’s Office does not receive or collect money for these services. View the Western Union® website for a complete fee schedule. Western Union® links and instructions are subject to change at any time. Should you experience a problem please call Western Union® customer service at (800) 325-6000. Western Union® is a federally registered service mark of Western Union Holdings, Inc. and used with permission.

YOU WILL NEED

The Inmates first and last name and ID# to place the order. You can find this on our Inmate Search page.

How do I Send an Inmate Commissary?

SecurePak Basics

SecurePak BASICS

SecurePak is your one-stop-shop for sending gift packages to your family and friends in the Travis County Jail and Travis County Correctional Complex. The orders do NOT count towards the inmates weekly commissary allowances. Each inmate may have up to $100 total worth of product purchased through SecurePak each week. SecurePak orders are batched and sent to Travis County from the warehouse each week, inmates will receive the order 5-10 days after the batching process.

Every effort has been made to show and describe the merchandise and all information as accurately as possible. However, many manufacturers make changes in design, color, package size and styles during the year. Access SecurePak reserves the right to make any necessary changes for information printed incorrectly. Prices and offers are subject to change. Access SecurePak reserves the right to remove one or more items from the order due to an insufficient amount paid for orders received.

CONTACT

All orders are handled through Access SecurePak, NOT the travis County Sheriff's Office. You can contact SecurePak directly at:

Online: www.traviscountypackages.com

Phone: 1-800-546-6283

  • Automated System is available: 24 hours a day/7 days a week
  • Customer Service Representative is available: 7:30am-11pm CST, Monday - Friday AND 10:00am-4:00pm CST, Saturday

Step 1: Have your information ready

YOU WILL NEED

  • The Inmates first and last name and ID# to place the order. You can find this on our Inmate Search page.
  • Your personal information including name, address, phone and email address.
  • Payment by credit/debit cards: Visa, MasterCard, Discover, debit card and prepaid cards(Prepaid credit cards that lack the ability to assign a valid United States address to the card holder are NOT accepted.) OR
  • Cashier's check or money order

Step 2: Order and Pay For Your SecurePac

PLEASE NOTE:
  • Sales tax is required by the State of Texas. Sales tax has NOT Been calculated into the item pricing that you see online.
  • There is a $4.00 processing fee on all orders.
  • All orders are handled through Access SecurePak, NOT the travis County Sheriff's Office.

ORDER SecurePak:

Online: www.traviscountypackages.com

Phone: 1-800-546-6283

  • Automated System is available: 24 hours a day/7 days a week
  • Customer Service Representative is available: 7:30am-11pm CST, Monday - Friday AND 10:00am-4:00pm CST, Saturday

ACCEPTED PAYMENTS

Credit/debit cards: Visa, MasterCard, Discover, debit cards: Credit/debit cards MUST have a verifiable United States address.When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification found on the back of the card), card member’s name, address and phone number. Prepaid cards: Prepaid credit cards MUST have the ability to assign a valid United States address to the card holder. OR Cashier's check or money order: Make cashier's checks and money orders payable to ACCESS SECUREPAK

REFUNDS

Visa, MasterCard, Discover credit/debit cards and prepaid cards (that have a verifiable United States address), cashier’s checks and money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification found on the back of the card), card member’s name, address and phone number. Prepaid credit cards that lack the ability to assign a valid United States address to the card holder are NOT accepted. Make checks payable to ACCESS SECUREPAK.

Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.

 
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