5555 Airport Blvd. Austin, Texas 78751

(512) 854-9718 | [email protected]


Our Internal Affairs Unit assists the Sheriff’s Administration in maintaining the public trust by conducting administrative investigations of officer involved critical incidents and complaints received on all employees of the Travis County Sheriff’s Office. Critical incidents include officer-involved shootings, pursuits resulting in serious injury, or any incident resulting in serious injury or death of a person, regardless of any allegations of misconduct.

In addition, all complaints of misconduct, whether received from citizens or Sheriff’s Office employees, are investigated in accordance with Sheriff’s Civil Service Rules.

Complaint Guidelines

All complaints are evaluated to determine the severity of the complaint and the possible impact on the employee in question. As a matter of policy, the Internal Affairs Unit does not investigate complaints concerning traffic violations or criminal charges when a person’s guilt or innocence is the issue in question.

Additionally, Internal Affairs does not normally investigate unsigned complaints, third party complaints, anonymous complaints, or complaints of improper actions (whether administrative or criminal) by employees of other law enforcement agencies. To file a complaint you can visit the Internal Affairs Unit office at 5555 Airport Blvd., Austin, Texas 78751. Please reference the apparent misconduct by a Travis County Sheriff’s Office employee in person, or by calling (512) 854.9718. Office hours are 8am to 5pm, Monday through Friday (excluding County holidays). After office hours, a message and return phone number may be left via voice mail and the call will be returned the following business day.

The complaint process generally takes sixty (60) calendar days in which to complete the investigation and for the Board of Disciplinary Review to determine what discipline shall be recommended and/or imposed. Once the process is completed, you will be sent a letter regarding the action taken.


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