Thank you for taking the time to inform us of a situation that you believe deserves our attention. We encourage both positive and negative citizen feedback to assist us in our goal of providing the best service possible to the citizens of Travis County.

COMPLIMENTS

If you wish to compliment an employee who has provided you with outstanding service, please email the commendation to us at [email protected].

The commendation will be forwarded to the employee’s supervisor for review and appropriate action.

COMPLAINTS

Our complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully and the accusations against the employee are taken seriously. All complaints are investigated thoroughly by our Internal Affairs Unit, and all findings are based upon the impartial evidence gained during the investigation.

If you wish to file a complaint, please visit our Internal Affairs page for more information.

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