SecurePak by Keefe Commissary Network

How to Send an Inmate a SecurePak

Access SecurePak is your one-stop-shop for sending gift packages to your family and friends in the Travis County Jail and Travis County Correctional Complex. The orders do NOT count towards the inmates weekly commissary allowances. Each inmate may have up to $100 total worth of product purchased through SecurePak each week. SecurePak orders are batched and sent to Travis County from the warehouse each week, inmates will receive the order 5-10 days after the batching process.

Please be prepared to provide the Inmates first and last name and ID# to place the order. Also be prepared to provide your information to include name, address, phone and email address.

Please visit www.traviscountypackages.com for more information on the SecurePak service.

Please be prepared to provide the Inmates first and last name and ID# to place the order. Also be prepared to provide your information to include name, address, phone and email address.

Customer Service

All orders are handled through Access SecurePak, NOT the Travis County Sheriff’s Office. You can contact SecurePak directly:

Online: www.traviscountypackages.com

Phone: 1.800.546.6283

  • Automated System is available: 24 hours a day/7 days a week
  • Customer Service Representative is available: 7:30am – 11:00pm cst, Monday – Friday, and 10:00am – 4:00pm cst, Saturday

Payment / Refunds

Access SecurePak accepts Visa, MasterCard, Discover credit/debit cards and prepaid cards (that have a verifiable United States address), cashier’s checks and money orders. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification found on the back of the card), card member’s name, address and phone number. Prepaid credit cards that lack the ability to assign a valid United States address to the card holder are NOT accepted. Make checks payable to ACCESS SECUREPAK ®.

Orders placed with a credit, debit or pre-paid card will be charged on the day the order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.

Sales tax is required by the State of Texas. Sales tax has NOT Been calculated into the item pricing.
**There is a $4.00 processing fee on all orders.

Catalog Changes

Every effort has been made to show and describe the merchandise and all information as accurately as possible. However, many manufacturers make changes in design, color, package size and styles during the year. Visit the website www.traviscountypackages.com for the latest updates on this package program. Access SecurePak reserves the right to make any necessary changes for information printed incorrectly. Prices and offers are subject to change. Access SecurePak ® reserves the right to remove one or more items from the order due to an insufficient amount paid for orders received.

 

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